General Questions
What is Frogshop?
We’re a dedicated online store based in the United States, focused on providing reliable household appliances and electronics to customers across the country. Our goal is to make daily life simpler and more efficient by offering practical products that fit seamlessly into your routine, from your morning coffee to the final cleanup at night.
What payment methods do you accept?
We accept a wide range of secure payment methods, including American Express, Maestro, MasterCard, Visa Electron, PayPal and Visa . All accepted payment methods are also listed at the bottom of our website and on the checkout page.
How can I get in touch?
You can reach our support team by email or phone. We’re available during our business hours to answer all your questions. To help you more quickly, please include your order number or the email address you used.
Email: sales@frogshopfitnes.com
Phone: +1 919-400-1348
Where are you located?
We are a legitimate company based in the United States.
Address: 11089 Creektree Dr, Houston, TX 77070, United StatesShipping & Delivery
How long will it take for my order to arrive?
The total delivery time for your order is the sum of our processing time and the shipping time. Orders are processed within 1-2 business days . The transit time is 5-8 business days . Total delivery time is 6-10 business days .
What are the shipping costs?
We offer free shipping on all orders .
Do you ship internationally?
We currently only ship within the United States.
Can I track my order?
Yes. Once your order has been shipped, you’ll receive a confirmation email with a unique tracking number. You can use this number to track the status and location of your package directly on the carrier’s website (USPS) or via our dedicated Track Order page.
Returns, Refunds & Exchanges
What is your return policy?
You can return your order within 30 days of receipt. The item must be unused, in its original condition, and with all original tags and packaging intact. For more details about the returns process, please see our full Returns and Refunds Policy .
When will I get my money back?
After we receive your return, we’ll process your refund within 7 business days . The amount will be credited back to your original payment method.
Do you charge restocking fees?
No, we do not charge restocking fees for returns.
Can I exchange an item?
Yes. If you want to exchange an item, you must first return the original product. Once we receive the item, you can place a new order for the desired product. Please note that you are responsible for the shipping costs for both the return and the new order.
Can I cancel my order?
You can cancel your order at any time before it ships . If your order has already shipped, you’ll need to follow our returns procedure to receive a refund.