Return & Refund Policy

Your operational confidence is paramount. If your item doesn’t meet the standard, leverage our straightforward return and refund process.

1. What Products Can Be Returned

We accept returns only for new, unused items in their original, unopened condition. For hygiene and safety reasons, opened or used fitness and training gear cannot be returned once used.

2. Return Timeframe

Returns are accepted within 30 days of delivery.

3. Item Condition Requirements

To be eligible for a return, items must be unused, in their original packaging, with all tags and accessories included.

4. How to Start a Return

To initiate a return, contact us at sales@frogshopfitnes.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

5. Return Shipping Costs

Customers are responsible for return shipping unless the item is damaged or incorrect.

6. Refunds

Refunds are issued to the original payment method and are typically completed within 14 business days after we receive your return. Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

Exchanges are available for damaged or incorrect items. Please contact us within 4 days of delivery.

8. Contact Information

Our customer service is available Monday to Friday, from 09:00 a.m. to 06:00 p.m. If you have a problem, please contact us; we answer within 24 hours.

Email: sales@frogshopfitnes.com

Phone: +1 919-400-1348

Address: 11089 Creektree Dr, Houston, TX 77070, United States